Refund and Cancellation

Last Updated: 19 Jan, 2025

At Glitch9, we are dedicated to providing the best cloud gaming experience. We understand that there may be situations where you wish to cancel your plan and request a refund. To ensure transparency, we have outlined the following refund policy:

Full Refund

You are entitled to a full refund if:

  • You have purchased a plan and have played for less than one hour.
  • You are dissatisfied due to latency issues or technical problems caused by Glitch9.

Requirements:

  • Proof such as screenshots or logs may be required to process your refund.

Exceptions:

Refunds will not be granted in the following cases:

  • Users were unaware they needed to own the games they wish to play.
  • Purchases of the Virtual Gaming PC plan without realizing that additional playtime needs to be purchased.
Partial Refund

You are entitled to a partial refund for unutilized time if:

  • You have played for more than one hour.
  • You are unable to continue playing due to technical issues originating from Glitch9's end.

Conditions:

This applies only if the issue is not caused by:

  • Your firewall settings.
  • Internet Service Provider (ISP) restrictions.
  • Device limitations.
  • Poor internet connection.
No Refund

Refunds will not be issued under the following circumstances:

  • User-End Issues:
    • Firewall settings.
    • ISP restrictions.
    • Device limitations or poor internet connection.
  • Awareness Issues:
    • Users were unaware they needed to own the games they wish to play.
    • Users did not know additional playtime is required for the Virtual Gaming PC plan.
  • Geographical Limitations:
    • Users attempting to play from unsupported regions, such as outside India or Southeast Asia, who face high latency.
    • Virtual Gaming PC users attempting to play from regions unsupported by the Southeast Asia server.
  • Repeated Refund Requests:
    • Users who have already requested and received a refund for the same reason.

We appreciate your understanding and cooperation as we continue working to make Glitch9 the best cloud gaming experience in India.