Shipping and Delivery

Last Updated: 19 Jan, 2025

At Glitch9, we are committed to providing instant and seamless delivery of our cloud gaming service. Being a digital platform, our shipping and delivery policy aligns with the Reserve Bank of India's regulations. Below are the key details:

Instant Delivery

• Upon successful payment, playtime credits will be instantly added to your Glitch9 account.
• This service is available 24/7, including holidays.

Delivery Confirmation

• A confirmation email with the details of your purchase will be sent to the email address linked to your Glitch9 account immediately after the playtime credits have been added.

No Physical Shipping

• As Glitch9 provides a digital service, there is no physical shipping involved.
• All transactions and deliveries are processed entirely online.

Transaction Receipt

• A detailed transaction record will be made available in your Glitch9 account immediately after the purchase.
• This is done in compliance with the Reserve Bank of India's full disclosure guidelines.

Failed Transactions

• In the event of a payment failure due to reasons such as network glitches or payment gateway errors, no playtime credits will be deducted from your account.
• If your account is erroneously charged, you are entitled to a full refund in accordance with our Refund Policy.

Your trust is of utmost importance to us, and we are dedicated to maintaining the highest standards of transparency and customer service.